Dear Ms. Weaver,
Just a note to again thank you for your
assistance and to express our great
admirations for both your great product and
your outstanding customer service.
When we received the arches as ordered, the
quality and value were clearly outstanding.
All of the products were easily identified,
assembled and installed with the provided
instructions as well as those available on
your website. We have received numerous
compliments from our friends regarding to
the beauty and elegance of the arches,
guiding them in turn to Lowe’s to purchase
the product.
Our only disappointment was attributable to
an error that we made in measurement, making
the opening insufficient for an individual
utilizing a wheelchair. We decided to
contact your customer service number in the
hope that we might make a modification to
solve this issue. In calling your number we
were surprised when a live customer service
representative, no an automated attendant,
answered the phone after only two rings!
After a few weeks that allowed us to modify
the doorway we called back and spoke with
Ms. Weaver, who while not directly
associated with our earlier efforts, offered
to help and guided us though the order. Ms.
Weaver took the extra steps of calling us
back to ensure that the order would be
correct and offering herself as a contact
reference should we experience any
difficulty with the new product.
Each quarter, we ask the departments
managers (of the company I am an operations
manager) to present a personal experience of
an outstanding customer service experience
both as learning and training opportunity.
Next month, your company and Ms. Weaver will
be highlighted as an example of how to do
things right; both in providing a superior
product as well as how to elevate the
product to the next level through
outstanding customer service.
We commend and admire your organization for
their efforts to satisfy the customer and
thank you again for your kind assistance
with our order.
"It has been my pleasure
to install a large number of these openings.
I am confident that an addition of any of
these openings to an existing home or new
construction will greatly improve the
richness and beauty of home. The
expense will definitely be off set by the
increased value of the home." Tri
Square Trim Con. |
